Reference and Information Services: An Introduction

Front Cover
Richard E. Bopp, Linda C. Smith
Libraries Unlimited, 1995 - Language Arts & Disciplines - 626 pages

Updated to reflect the latest trends in reference services and the newest sources commonly used for reference work, this long-awaited book offers you a state-of-the-art view of the concepts, theories, and practicalities of reference work today. A host of specialists have contributed to the collection. This new edition includes more detailed discussion of a wider range of reference-related services including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value to reference services and the impact of the Internet and World Wide Web on reference services. This carefully designed and readable text explains the essential theory and provides the practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity will benefit students and practitioners.

From inside the book

 

Contents

HISTORY AND VARIETIES OF REFERENCE SERVICES
10
Scope
12
Introduction
13
Copyright

70 other sections not shown

Other editions - View all

Reference and Information Services: An Introduction
Richard E. Bopp,Linda C. Smith
Snippet view - 1991
Reference and Information Services: An Introduction
Richard E. Bopp,Linda C. Smith
Snippet view - 1995

Common terms and phrases

academic libraries American Library Association answer appropriate assistance bibliographic databases Bibliographic Instruction Boolean Boolean logic CD-ROM CD-ROM systems chapter citations created Directory discussion E-mail effective electronic reference electronic resources example expert systems files format Free-Nets Gopher Guide identify important individuals information needs information retrieval Information Science information services interaction Internet learning Library and Information library catalogs Library Journal library users library's located materials offer online catalog online search organization personal computer printed professional programs public libraries questions ready-reference reference collection reference department reference desk reference interview reference librarians reference service reference sources reference staff reference tools request Research Libraries RLIN search strategy searcher selection skills specific subject headings techniques telephone TELNET tion titles topic types user's Venn diagram

About the author (1995)

Bopp is Associate Professor of Library Administration, Emertius, University Library, University of Illinois of Urbana-Champaign. LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, Urbana-Champaign. She received the Isadore Gilbert Mudge-R.R. Bowker Award for distinguished contribution to reference librarianship in 2000 and the Beta Phi Mu Award for distinguished service to education for librarianship in 2004.

Bibliographic information

TitleReference and Information Services: An Introduction
Library and Information Science Text Series
Library science text series
EditorsRichard E. Bopp, Linda C. Smith
Edition2, revised
PublisherLibraries Unlimited, 1995
Original fromthe University of Michigan
DigitizedAug 27, 2009
ISBN156308130X, 9781563081309
Length626 pages
Subjects ›  › 

Language Arts & Disciplines / Library & Information Science / General
Reference / General
  
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