Library 2.0: A Guide to Participatory Library ServiceTwo of the first and most original thinkers on Library 2.0 introduce the essential concepts and offer ways to improve service to better meet the changing needs of 21st century library users. Describing a service model of constant and purposeful change, evaluation and updating of library services, and user participation, the book both outlines the theoretical underpinnings of Library 2.0 and provides practical advice on how to get there. From incorporating technology to reaching the long tail, from getting buy-in to maintaining momentum, all aspects of Library 2.0 are covered. |
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able Ann Arbor District better blog branch Business 2.0 buy-in catalog changing needs Chapter Cluetrain Manifesto community of users computers constant change creating customer service customers and staff decisions demographics director discuss downloadable Drupal evaluation example Facebook Figure Flickr frontline staff goals Google Google Talk Gwinnett County Gwinnett County Public I-Team ideas implementation improve input Instant Messaging interlibrary loan Internet keep levels librarians Library 2.0 library customers library services library staff library users library’s Long Tail look managers meet mission MySpace Netflix Niagara University nonusers organization organizational outreach patrons person planning team podcast programs Public Library reach respondents RFID role serve social networks social software staff and customers staff feedback staff members success suggestions survey talk tech TechCrunch teens tion tomers TypePad updating user participation users want vertical teams wiki WordPress