A Semantic Wiki-based Platform for IT Service ManagementThe book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs. |
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accessed Active Directory additional properties administrators application automatically Change Management class no additional CMDB Computer configuration items Configuration Management defined documentation editing environment f¨ur functionality G G G Geben goal hardware hosts and services i-doit open IaaS Connector implemented Incident and Problem Information Gathering Component Infrastructure Monitoring Component inherited from Thing input type=text integrated interface Intrusion Detection Component intrusion detection system is-a ISBN ITIL ITSM Ontology ITSM Wiki Knowledge Management LDAP legacy tools mechanisms Microsoft Nagios configuration files network switches operating system OTRS OTRS::ITSM participants platform PmWiki Problem Analyzer Component Problem Management Protocol provides queries relevant requirements Screenshot Semantic Forms Semantic MediaWiki Semantic Web semantic wiki server Service Management SNMP sobald Sie bereit stimme voll String structured format structured information Table Task Testleiter Bescheid thesis Thing class Validation virtual machines Virtualization and IaaS wiki pages Wiki-based Windows