User Satisfaction with Personalised Internet ApplicationsThe study focuses on user satisfaction with websites and personalised internet applications in particular. The abundance of information on the web is increasing more and more. Therefore, the significance of websites targeting the users' preferences, like personalised Internet applications, is rising. The aim of this study was to find out which factors determine user satisfaction with personalised internet applications. Factors like the usefulness of the information or trust towards how personal information is handled were considered. A large-scale user survey evaluating three internet applications (from the travel, e-learning and real estate domains) was conducted. Expert opinions were collected to complement the results and provide insights from users' and experts' points of views. |
Contents
THEORETICAL BACKGROUND | 19 |
5 | 41 |
User Interface Design Aspects | 50 |
Copyright | |
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agree antecedents approaches assessment cognitive walkthrough Commitment Computing construct Decision Support Systems dimensions direct influence E-Commerce e-learning e-service enjoyment evaluation methods experience expert interviews EXPLBEH exploratory behaviour exploratory browsing behaviour Figure Finally fit indices fit measures Furthermore goal hedonic heuristic evaluation Human-Computer Interaction hypothesised Immobilien.net important influence on satisfaction influencing factors Information & Management information search Information Systems Information Technology Internet familiarity latent variable Learn@WU Level of Agreement measurement model MIS Quarterly multiple group analysis Novak Operationalisation outlined Overall overview path estimate Perceived Ease personal characteristics personalised internet applications personalised systems proposed question questionnaire recommender systems reliability research model respondents satisfaction with personalised Software stimme eher Structural Equation Modeling Structural Model study participants Table Technology Acceptance Model test persons three personalised internet Tiscover Immobilien Learn Total Tiscover Immobilien trust Usability Usability Testing usage Web Usage Mining