Information and Communication Technologies in Tourism 2021: Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world. |
Contents
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| 30 | |
NextPOI Recommendations Matching Users Visit Behaviour | 45 |
Assessing Online Sustainability Communication of Italian Cultural Destinations A Web Content Mining Approach | 58 |
Technostress Among Hotel Employees a Longitudinal Study of Social Media as Digital Service Encounters | 70 |
The Practice in China | 83 |
Cocreating Personalised Experiences in the Context of the PersonalisationPrivacy Paradox | 95 |
Three Research Propositions | 315 |
Information Characteristics on Instagram and Viewer Behavior | 322 |
A Conceptual Framework | 328 |
Destinations | 334 |
The Case of a Destination Management Organization | 337 |
Current Trends and Implications | 352 |
Measuring the Value of Social Media Marketing from a Destination Marketing Organization Perspective | 365 |
The Case of Switzerland | 378 |
A Platform for Difficulty Assessment and Recommendation of Hiking Trails | 109 |
A Study on the Factors Affect the Technology Satisfaction on AI Based Selfservice Technology Service Failure in Hotel | 123 |
The Role of Perceived Technology and Consumers Personality Traits for Trust Transfer in Airbnb | 128 |
Innovation | 134 |
A StrengthBased Approach | 137 |
An Empirical Analysis of Global Hotel Brands | 150 |
Metaanalysis | 162 |
A Netnographic Study of Consumer Value in Slow Travel | 175 |
Digitizing the Live Event Brand | 188 |
The Attraction for Digital Nomad Tourists | 202 |
Are Destination Stakeholders Prepared to Facilitate Mobile Payments? | 210 |
Airbnb Hosts Perceptions on Airbnb Customer Social Responsibility and Organizational Justice in Airbnb 20 | 216 |
Are Customers Game? | 222 |
Social Media and User Generated Content | 228 |
A Text Analytics Approach | 231 |
A Path and Cluster Analysis | 244 |
A Pinterest Netnography | 256 |
Cultural Traits in the Consumption of Luxury Hotel Services | 269 |
Exploring the Impact of Heuristic Attributes of Electronic Word of Mouth on Accommodation Sharing Platforms | 280 |
How Reliable Is Social Media Data? Validation of TripAdvisor Tourism Visitations Using Independent Data Sources | 286 |
Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews | 294 |
The Impact of Crisis Characteristics and Media Coverage on the Publics Attitude Toward Tourism Organization Expressed on Sina Weibo | 302 |
A Flexible Hotel Fake Review Detection System | 308 |
Is Japan Leapfrogging Traditional DMOs Models? A Research Agenda | 389 |
Unpacking the Smart Tourism Paradigm from an Internet Studies Perspective | 403 |
Exploring the Transmission Mechanisms | 413 |
Discovering Cultural Differences Through Information Flow of National DMOs Websites | 419 |
A Conceptual Framework of Destination Sustainability in Sharing Economy | 426 |
A Conceptual Model | 433 |
COVID19 | 439 |
Swiss Hotels Online Communication Regarding Coronavirus | 440 |
Virtual Reality as a Travel Substitution Tool During COVID19 | 452 |
Digital Service Innovation in Top Restaurants | 464 |
The Sustainability of Using Domestic Tourism as a PostCOVID19 Recovery Strategy in a Distressed Destination | 476 |
A Comparative Study of Wuhan and Sapporo | 490 |
Factors Influencing Tourists Intention to Use COVID19 Contact Tracing App | 504 |
Destination Management in Times of Crisis Potentials of Open Innovation Approach in the Context of COVID19? | 517 |
Old and New Media Discourses on Chinese Outbound Tourism to Switzerland Before and During the Covid19 Outbreak An Exploratory Study | 530 |
A Model to Predict Users Intentions to Adopt ContactTracing Apps for Prevention from COVID19 | 543 |
Evidence from Online Reviews | 549 |
A Bayesian Network Model | 557 |
Examining Post COVID19 Tourist Concerns Using Sentiment Analysis and Topic Modeling | 564 |
The Use of AI Robotics in Pembrokeshire Coastal Pathway | 570 |
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