Reference and Information Services: An IntroductionRichard E. Bopp, Linda C. Smith Thoroughly revised and expanded to reflect current developments in the field, this text is designed to provide the beginning student of library and information science with an overview of the most important tools for general reference work and the concepts and theory behind today's reference services. The 21 chapters are divided into two parts. The first 11 chapters deal with concepts and theory and are topical. They cover such areas as ethical aspects of reference services, reference interview, the principles and goals of library instruction, bibliographic control and search strategies, training and continuing education for reference staff, the evaluation of reference services, and the management of these services. In many cases, specific applications in different types of libraries are pointed out. Expanded coverage of electronic reference service is provided by two full chapters devoted to basic principles and current trends in this area. A separate chapter covers unique approaches to reference service for special groups. Part 2 describes the general principles and sources for selecting and evaluating reference tools and the principles for building a reference collection. The remaining chapters discuss the characteristics and uses of particular types of reference tools. This new edition describes a greater number of titles of each type as well as the formulation of strategies for the effective use of specific sources or groups of sources. Scenarios in particular library settings conclude each chapter, offering realistic reference questions and appropriate search strategies. Throughout the text, boxes are used to highlight specific issues, concepts and search strategies that underlie contemporary reference services. Selected important sources for further reading are listed at the end of each chapter. This text presents the essential theory and practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity should benefit students and practitioners alike. |
Contents
Charles A Bunge and Richard E Bopp | 3 |
5 ELECTRONIC RESOURCES FOR REFERENCE | 5 |
ACCESSRELATED REFERENCE SERVICES | 7 |
Copyright | |
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Reference and Information Services: An Introduction Richard E. Bopp,Linda C. Smith No preview available - 2001 |
Common terms and phrases
academic libraries American Library Association approach Bibliographic Instruction Boolean Boolean logic brary CD-ROM Chapter citation controlled vocabulary database delivery Directory discussed document Dublin Core e-mail effective electronic resources ence environment ethical evaluation example format identify important individual Information Literacy information needs Information Science information services information sources interaction interface interlibrary loan Internet Journal learner learning Librarianship library users library's materials networks OCLC online catalog organization professional protocol public libraries query questions reference collection reference desk reference interview reference librarians reference service reference sources reference staff reference tools request Research Libraries retrieval RLIN search engines search strategy search system searcher server SGML skills specific standard structure subject headings TELNET tion titles topic user's World Wide World Wide Web